Warranty & Returns
LIMITED LIFETIME WARRANTY
Our reels carry a limited lifetime warranty covering any defect in materials and workmanship. This warranty provides that defective products will be repaired or replaced at Company option at no charge for parts and labor. This warranty does not cover damage caused by accident, misuse, improper maintenance or modification. See downloads section to view full warranty terms and repair information.
30 DAY RETURN POLICY
If you are not satisfied with any product purchased directly from OCR Fly Reels via our website within the first 30 days after receiving your product, contact us at firstname.lastname@example.org No refunds will be given on merchandise returned after 30 days of the original receipt date. You may return any item purchased from ocrflyreels.com for up to 30 days after the date of receipt for a full refund (minus return shipping) . This return policy only applies to products purchased directly from OCR and, as such, OCR does not accept returns for any item purchased outside of ocrflyreels.com. All merchandise must be unused and returned in the original packaging. Any original shipping costs are non-refundable unless the merchandise was shipped incorrectly.Your card will be credited upon receipt and inspection of the returned merchandise.If you want to exchange an item, please return your item(s) for a full refund (minus return shipping) and place a new order for the correct item. For any other questions or concerns, please email us at email@example.comYou may cancel your order for a full refund, minus 3% processing fee, any time prior to shipment. However, once an order ships you will have to follow the returns process if you want to return an item. Any refused deliveries will be charged a return shipping fee equal to the greater of $10 or 15% of the order sales value.